Keep your CRM useful as your people, processes and priorities change. Our Dynamics 365 managed support combines incident handling, maintenance and planned improvements for government organizations and businesses across the USA and Canada.
Go-live is the beginning of daily use. As requests accumulate and teams change, your CRM needs a clear way to handle incidents, review platform health and prioritize improvements. Our Dynamics 365 support service brings these activities into an agreed operating rhythm.
Founded by ex-Microsoft engineers, Dynamix IT works with your team to define coverage, responsibilities and the route for support requests. We offer 24/7 support within agreed engagements and monthly on-site visits as part of our managed support approach. Response arrangements, visit requirements and the work included are confirmed together before the engagement begins.
Establish a route for support requests and review system monitoring needs. We investigate issues within scope, communicate findings and work with your team on the next action and responsibilities.
Review the environment, recurring issues and upcoming platform changes. Health checks and maintenance planning help identify work that should be assessed, tested or scheduled.
Prioritize the changes that help your team work more effectively. Monthly optimization discussions can cover user feedback, reporting, workflows and recurring sources of friction.
Monthly on-site visits provide time to hear from users, review progress and agree priorities. We confirm locations, scheduling, access and the expected activities as part of the engagement.
Review the environment, documentation, access and existing issues.
Define coverage, response arrangements, responsibilities and priorities.
Handle requests, track recurring issues and assess platform health.
Plan approved changes, validate them and review the outcome.
Government support engagements can involve program owners, service desks, technical teams and security stakeholders. We agree request channels, access requirements, change approvals and documentation so responsibilities are understood. Business clients receive the same structured approach, adapted to their operating needs.
Need to discuss your own requirements? Talk to our team about scope, priorities and the right next step.
Yes, 24/7 support is available within agreed engagements. Coverage, response arrangements, escalation paths and the types of requests included are defined before support starts. Existing clients should use the support channel agreed for their engagement.
We can assess an existing Dynamics 365 environment and discuss support suitability. Access, documentation, custom components, integrations and unresolved issues are reviewed during onboarding before responsibilities and scope are agreed.
The included work depends on the engagement. We distinguish incident handling, maintenance and planned improvements during scoping. Larger enhancements may need a separately approved estimate, project or delivery plan.
We agree the location, schedule, access arrangements and activities with your team. Visits can support user feedback, progress reviews and improvement planning. The practical terms are documented in the engagement.
Tell us about your environment, current support arrangements and the issues your team wants to address.
